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September 22, 2009

Dell-ay update

Filed under: General — stephane @ 7:14 am

A week later, still no real news from Dell. After another call to the initial sales person as a follow up to my cancellation/refund email, I was told it was going through the ‘escalation manager’ and he would contact me shortly… I was expecting in a matter of hours, but not at all.

The next day I receive an email:

Ive spoken to our Escalation manager, we would like to the exact status of the order before we act.
We are able to inform you tomorrow.

It takes them obviously so much time to figure out the status, that they need 48h to craft that simple email, I can already tell them the status… It wasn’t not delivered in a timely manner. A week later, I didn’t receive any news.

I’m sending again an email early friday…no reply. I’m calling the sales person. There’s only a voicemail. I’m calling his manager, there’s only a voicemail. Apparently nobody works on friday at Dell NL. I dropped a message making clear I’m starting to be really fed up by this lack of professionalism.

Monday has passed without any sort of information, today has been a week since I cancelled and asked for a refund. Way to go Dell !

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